Frequently Asked Questions (FAQs)

To make a reservation, please visit our website or contact our booking agent directly.

Check-in time is 4:00 PM and the check-out time is 11:00 AM.

Yes, we have a minimum stay requirement of two (2) nights. However, exceptions may be made based on availability and specific circumstances.

The total cost of the rental, including taxes and fees, will be provided to you during the booking process. Please note that additional charges, such as cleaning fees or security deposits, may apply.

Yes, a security deposit is often required to cover any potential damages or excessive cleaning. The amount of the security deposit is one thousand dollars ($1,000) and will be specified in your booking agreement.

We accept various forms of payment, including credit/debit cards, bank transfers, or other approved payment methods. Please check with us regarding specific payment options available.

Our cancellation policy is as follows:

Full Refund: Cancellations made more than 30 days prior to the check-in date will receive a full refund of any payments made.

50% Refund: Cancellations made between 15 and 30 days prior to the check-in date will receive a 50% refund of any payments made.

No Refund: Cancellations made within 14 days of the check-in date will not be eligible for any refund. Refunds, if applicable, will be processed within a reasonable time frame after the cancellation date and will be issued to the original payment method used during the reservation process.

We have a strict no-pets policy, except for service animals as required by law.

No, smoking is strictly prohibited inside the rental property. We kindly ask guests to smoke only in designated outdoor areas, if available.

Yes, we have certain rules and restrictions in place to ensure the comfort and safety of all guests. These may include noise regulations, parking guidelines, and adherence to local laws. Please review the provided house rules or inquire with us for specific details.

Yes, we provide on-site parking for guests. The driveway can accommodate three (3) vehicles.

In addition to the rental cost, there may be additional charges such as cleaning fees, local taxes, or optional services. These details will be outlined in your booking agreement.

Our rental includes amenities such as a fully equipped kitchen, cozy bedrooms, relaxing living areas, high-speed internet, essential toiletries, and more. For a complete list of amenities, please refer to our property description and amenities webpage found here.

Yes, we can provide information on nearby grocery stores, shopping centers, and other essential services upon your arrival or in advance upon request.

The distance from the rental property to popular attractions may vary. We can provide you with information on nearby attractions and their approximate distances upon request or during your check-in. Please visit the Explore the Neighbourhood page to view the various activites and restruants in the area.

Yes, there are usually recreational activities available nearby, such as hiking trails, beaches, parks, or other attractions. Please view the Explore the Neighbourhood page to discover what is available in the area. We can provide you with information about local activities and recommendations based on your interests.

Prior to your arrival, we will provide you with detailed instructions on how to access the rental property, including key codes or smartphone app access.

Yes, we will provide you with a contact person’s information who you can reach out to in case of any issues or emergencies during your stay.

We can provide you with information about public transportation, taxi services, rideshare, or nearby car rental agencies if needed.

Yes, additional cleaning or housekeeping services may be available upon request, subject to additional charges. Please let us know in advance, and we will do our best to accommodate your needs.

Feel free to reach out to us directly for any further clarification or specific inquiries regarding your reservation.